Terms & Conditions
We reserve the right to reject any order you place with us for any reason. For example, we may reject your order if we know or suspect that you intend to resell some or all of the products specified in your order as a part of a commercial business. You may only place orders via this website for private and domestic purposes.
We expressly prohibit purchases for resale and/or reselling any Kiwigarden product as part of any business (including any on-line business) unless agreed in writing by Kiwigarden Ltd.
Our website is intended to provide general information about our goods and services, including making purchases via our website. While we do our best to supply accurate information on this site, errors and omissions may occur. We do not accept any liability to you or any third parties for any loss or damage which may directly or indirectly result from your use of the website or your access to, or inability to access, the website. This includes viruses alleged to have been obtained from the website and your reliance on any advice, opinion, information, representation or omission (whether negligent or otherwise) contained on the website. By using the website, you agree that you are using the website at your own risk and that you are solely responsible for the actions you take in reliance on the content displayed on, or accessed through, the website.
Kiwigarden Limited takes information privacy very seriously and will not pass on to any third party your email address, other contact details or personal information. Contact details will only be used to keep you informed of products or information you have previously been interested in or we believe you may be interested in. If you have any concerns or questions relating to Kiwigarden and privacy please email [email protected]
While we do our best, we cannot guarantee that images on our website exactly represent actual products or their packaging. In particular, the colours shown on the website may not exactly represent the colours of our products because the colours you see on the website depend on the colour reproduction on your computer or mobile device.
Information on this website is subject to change without notice.
All images, trademarks, logos, text, graphics and other content appearing on this website are the property of their respective owners and are protected by copyright, trade mark and other intellectual property laws. The use of any of Kiwigarden’s trademarks is strictly prohibited unless we provide prior written consent.
The inclusion of any hyperlinks to third party websites does not imply Kiwigarden’s endorsement or approval of such third parties, their websites or their businesses or other activities.
Unless otherwise indicated, copyright in the information on this website is owned by or licensed to Kiwigarden Ltd. This website or any portion of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose except where necessary for viewing this website on your Internet browser, or where specifically authorised by law or in writing by Kiwigarden.
This contract is governed by the laws of New Zealand and such other laws which are applicable in the country where you are resident.
The delivery charges referred to in our Shipping and Delivery Policy do not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered if that country is a country other than New Zealand. You are responsible for all such taxes and duties. We may occasionally provide special offers and promotions waiving delivery charges in certain circumstances. We reserve the right to vary, cancel or extend special offers and promotions regarding delivery charges.
All purchases via the website are transacted in New Zealand dollars and include New Zealand Goods and Services Tax (GST) levied under the Goods and Services Tax Act 1985.
Prices online may vary from prices in store.
Prices online are exclusive of delivery charges. Prices are subject to change without notice.
Kiwigarden Ltd reserves the right to amend any pricing errors displayed due to human error, computer malfunction or other reason. We will notify you of any error in pricing and you may elect to not purchase any Good/s where the price has been corrected.
We accept payments by credit card from Visa and MasterCard.
Depending on your circumstances, you may have to pay additional exchange rate costs and fees as charged by your credit card issuer. We will not be liable for any costs associated with exchange rates or bank fees.
Any personal information that you submit will be protected by our secure SSL payment gateway server, which uses 256-bit security technology to protect your online order information. This technology encrypts all information including your credit card and all personal information passed from you through our website.
Your credit card purchase may take a few minutes to process to allow us time to confirm your billing information with your financial institution.
AVAILABILITY OF STOCK
All orders are subject to availability of items at the time of dispatch. We do our best to maintain up to date and accurate information regarding stock levels. However, in the event that any item in your order is temporarily or permanently unavailable after we have accepted your order and at the time of dispatch, we will contact you to arrange a refund, exchange or credit note for that item. If applicable, we may also give you the option of waiting for us to ship the items once new stock arrives. We will not otherwise be liable to you for any damages, costs or expenses of any kind suffered or incurred by you due to your order not being fulfilled as a result of the unavailability of any item.
PROCESSING YOUR ORDER
All items in your order that are in stock will be processed and dispatched from our warehouse within 1 to 3 working days.
You will receive an email notification containing your invoice within 1 to 3 working days from the time you place your order.
DELIVERY OF YOUR ORDER
Please see our Shipping and Delivery Policy for information regarding delivery charges and estimated delivery timeframes.
FREE SHIPPING WITHIN NEW ZEALAND ON ALL ORDERS OVER NZ$35*
No promo code needed! Free shipping is automatically applied at checkout when your order is over NZ$35.
*Free shipping is a limited promotion and not available for orders delivered outside New Zealand.
New Zealand shipping: NZ$5.00 (or FREE for orders over NZ$35)
WHEN CAN I EXPECT MY ORDER?
Please note that we cannot ship to a PO Box. Please use a street address when placing your order to avoid delays.
New Zealand: 2-7 working days, depending on your region.
Working days are Monday to Friday, and do not include weekends or public holidays.
TRACKING YOUR ORDER
Once your order leaves our warehouse you’ll receive an email with a tracking number that can be used to check your parcel’s progress. To track your parcel and get an estimated delivery time, click the link provided in the email to be automatically redirected to the appropriate courier site.
Alternatively, please refer to the Toll website for all domestic orders.
We cannot deliver order to PO Boxes. Please use a street address as your delivery address when placing your order.
While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person. This can be a result of a delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight. This includes but is not limited to any delay caused by an incorrect delivery address being provided to us.
Delivery charges and minimum order are subject to change at any time.
You will need to sign for your order when it arrives. If you are not available to sign for your order, Toll will leave a note with instructions for collection.
Please check your order upon arrival to ensure it contains the right contents.
All orders are subject to availability of items at the time of dispatch. We do our best to maintain up to date and accurate information regarding stock levels. If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for those items.
RECEIVING YOUR ORDER
When you receive your order, please make sure all the right contents are in your parcel.
REFUNDS AND EXCHANGES
Please see our Refund and Exchange Policy for an explanation of our procedures relating to returns, refunds and exchanges.
RETURNS, REFUNDS AND EXCHANGES
If something isn’t right, or you change your mind, we are happy to accept a return within 14 days of purchase, subject to the Refund and Exchange Policy.
Items purchased online can be returned by post for a refund.
Please refer to the Refund and Exchange Policy at the bottom of this page to ensure your return meets the requirements.
HOW TO RETURN AN ONLINE ORDER VIA POST
1. Send the returned items to:
KIWIGARDEN ONLINE RETURNS
PO BOX 265
Please include :
Your name and email address
Item code, description, and Transaction ID
Reason for return
Once we receive your package, we’ll check the item(s) to see if our returns policy has been met. Once approved, we’ll process the refund and notify you by email. The refund will appear in your bank account within 3-5 business days, depending on your bank.
REFUND AND EXCHANGE POLICY
Items cannot be exchanged via post.
Items purchased online should be returned via post for refunds.
Shipping costs will not be refunded.
Change of Mind
If you change your mind about the products you have purchased from us, we will refund the purchase price or exchange those products in the country in which they were purchased subject to the following conditions:
Item(s) must be returned within 14 days of purchase, together with proof of purchase.
Item(s) must be sealed and otherwise unused with all original packaging intact.
Sale and clearance items are not eligible for a refund or exchange.
If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets conditions 1-4 above. You are responsible for any costs associated with returning the item to us including any currency conversion and local taxes.
If an item is faulty, wrongly described, or different from the sample shown then we will meet our legal obligation which may include refunding the purchase price and delivery charges, or providing a replacement product provided the quality complaint has been logged with Customer Services.
PROBLEMS WITH YOUR ORDER
We want you have the best online shopping experience, so if you have any problems with your order, please contact our online customer service team by phone or e-mail.
PH: 06 879 6095 (New Zealand only) during the hours of 09:00am to 05:00pm NZST Monday to Friday (excluding public holidays).
Email: [email protected] (New Zealand and international)
CONTACTING CUSTOMER SERVICE
When you contact customer service by phone or email, please provide the following information so we can assist you as quickly as possible:
Date your order was placed, if applicable.
Your Transaction ID, if available.
Your tracking number, if available.
Brief description of the problem you are experiencing.
If you email us, we will investigate your enquiry and get back to you as soon as possible.